Seamless service with Johnson & Jones again
I've now used Tracy, Craig and the team to buy two properties, and sell one. I've also felt so well looked after, like working with friends. Cannot thank Tracy enough for looking after us, Craig for knowing just what we wanted, and Charlie for taking care of my lovely flat when it went on the market. Would recommend and would not hesitate to use again. Thank you Johnson and Jones!
Exceptional Service
Call Tracy and Craig the midwife and postman because boy they delivered. The whole transaction was smooth, efficient and transparent. I cannot give Tracy enough credit she was beyond exceptional, she went above and beyond to close the deal off in the time frames needed. I would highly recommend to anyone looking to purchase or sell if you are after a 5 star service!
Great service from everyone at Johnson and Jones!
I sold my flat through Johnson and Jones and the process was seamless (as possible) from start to end. Craig Murray who valued the property was very knowledgable and informative and Tracy Johnson kept me updated through the process and helped get everything over the line. Thank you to everyone at Johnson and Jones who made my flat selling experience a positive one!
Highly recommend Johnson and Jones!
I cannot thank the team at Johnson and Jones enough for helping me through the process of both letting and selling my property. Tracy, Craig and Ryan maintained communication with me throughout and were always on hand to answer any questions. Such a fantastic, knowledgable and friendly team. If you are in the Surrey area they are absolutely the agents to use. Thank you again Johnson and Jones!
Johnson and jones
Tracey and her team were superb, they sold my mum’s flat for her , we had plenty of viewings and the sale went smoothly. They kept me informed and always got back to me promptly with any queries that I had. Very good , nice and friendly team.
Amazing!
Tracy and her team made the entire process so easy; all of our questions were answers and they really went above and beyond to support us throughout. We were able to arrange additional viewings and we received regular updates. Would highly recommend!
Fantastic as always
Tracy and the team have bought and sold on my behalf on numerous occasions and consistently deliver a great service. More often than not, going over and above to ensure the process runs smoothly. Thanks again
High quality service
My second time using the team at Johnstone and Jones, having used them to buy this property a good number years ago, and this time now to sell my property. All of the team have delivered a high quality of service from the experience, responsiveness and sale management given by Tracy, the comprehensive evaluation assessment and in-depth knowledge of the property market by Craig; and professional management of the property viewings by Ryan, Charlie and Katie have made the the selling process easy and straight forward for me. I would not hesitate to recommend using the team at Johnson and Jones with the purchase or sale of a property. Well done Team Johnson and Jones.
Happy first-time buyer!!
As a first-time buyer, I had no idea of the process. Tracy and her team were really helpful and attentive every step of the way. It was a smooth process from start to end. Tracy also responded to all my queries very quickly and efficiently which put my mind at ease. I highly recommend Johnson & Jones! Thank you so much for helping me buy my first home!
Exceptional service, great team!
We chose Johnson and Jones to sell our house and they showed complete professionalism and dedication. The house was perfectly promoted with a full window display, great photos and tireless work. They found the perfect purchaser and held out for the best price. We couldn't fault them so we asked them to find a tenant for our rental flat. They did so within days to a great tenant at an excellent rent and have been completely hands on with the management. We would not hestitate to recommend them.
Above and beyond
The viewings and eventual sale of our property was handled expertly and professionally by the charming Chertsey team. Tracy went above and beyond to help move this sale through. She is an absolute treasure.
Great service and friendly team
Great service from Tracy and the team,from start to finish.
Number 1 Agents!
We cannot recommend Tracy and her team highly enough, from our first viewing to completion, and everything in between the service has been faultless. Tracy provided us with weekly updates even if there was no movement and I never felt like I needed to chase for anything as I knew she had it all in hand. As first time buyers, we were expecting a long and stressful process but the whole journey was stress free thanks to the team. We will certainly be using their services again and look forward to doing so! Thankyou Tracy, Charlie and Ryan - you are all fab!
Excellent & Informative Service
As first time buyers, understandably we were cautious about the road ahead to purchasing our first property. Tracy and her team have been brilliant from start to finish. Charlie's knowledge and expertise was a cut above other agents we'd worked with throughout our property hunt. Tracy was fantastic in managing the process and her dedication, honesty and knowledge definitely put us at ease. Couldn't recommend Johnson & Jones highly enough.
Thank You!! Great & Friendly
If you ever need to sell/buy a property look no further. Credit due to Luca for achieving my sale and Charlie for being great all the way through. Charlie has been great in communicating and achieving results. They are great at informing you, contacting you back and being friendly all the way through. Credit due to Tracy too for being on top of everything and making sure the transaction goes through. Big thanks to Charlie though! Thanks
Best Estate Agents in Town!
When I first met Tracy some years ago I knew if the time ever came to sell my house in Chertsey, she would be top of the list, so when the time came to move I knew I only had one call to make. Selling or renting out a house is by nature a huge undertaking and Tracy and the team ended up both renting out my home and when the right time came, successfully selling it. Even under the pressures of the last few years Tracy has remained positive, focused and helpful at all times. Her and her team also have a fantastic network of people to call upon in any circumstance from solicitor's, surveyors, structural engineers, end of tenancy cleans etc. I wholeheartedly recommend Johnson and Jones, they are a knowledgeable, friendly and hardworking team and I wish the team and the business the very best..
Brilliant proffesional service by Tracy and team
This estate agents is the best in the area, proffesional and efficient. Tracy and her team treat you like a individual customer and ensure your property achieves the best market value.. If your thinking of moving house this agent is the only one you should consider
A well earned thankyou
Exchanged and completed this week. With lack of knowledge in this complex procedure , I needed information and guidance. This is exactly what I received from Tracy Johnson and her staff. she was relentless in her communications with other parties, which resulted in a satisfactuary conclusion. I would recommend this Estate Agent without hesitation, an experience made easier by their expertise and care.
1st Class Service
Tracy & her team have restored my faith in estate agents, they truly are a credit to the industry !
1 word "OUTSTANDING"
This is the 3rd time I have bought/sold with Tracy and her team. The extra level of service and commitment to making a difficult process better is truly amazing from J&J. Not only did they guide me through the whole process but most importantly were always happy to give advice/help. The person we were buying from was difficult and the estate agent reactive at best and Tracy was on our side and on their case throughout, chasing things through that weren't her responsibility. I cannot speak highly enough of Tracy and her team so if you are selling or buying use these guys as they are completely brilliant and worth every penny.
Above and Beyond!
J&J were incredibly proactive and supportive in what was a difficult sales process. I didn't have to chase - instead receiving regular proactive updates. Tracy's local market knowledge is extensive, and her patience, perseverance and counsel were invaluable. The best estate agents I have had the pleasure of working with. I really appreciate the blatantly honest approach! They set the bar for other agents to aspire. Definitely recommend.
Faultless and Effective
I have in my time sold 8 properties and J&J's services are the best I have ever experienced. Full of good advice, efficient processing, friendly staff and great results. Would not hesitate to recommend them to anyone.
Breath of Fresh Air!
Fantastic staff and support at J&J – they really were a breath of fresh air in comparison to other sales and letting agents. Tracy, Ryan and the team were friendly, professional and responsive. Highly recommended!
Johnson & Jones are in a different league altogether!
A brilliant estate agent!!! Having dealt with a number of agencies whilst looking for a house, Johnson & Jones were in a different league altogether. Everyone I dealt with were friendly, helpful and efficient, and more importantly, did what they said they would do, when other agencies didn't. I highly recommend these guys and will definitely only deal with Johnson & Jones , if/when I look to buy another house.
5 star process from a 5 star agency. Couldn’t be happier.
If you’re buying or selling you should look no further than Johnson & Jones. Brilliantly friendly staff who are very personal and take all the stress out of the buying/selling process. Right from the very start I felt comfortable in the hands of Tracy, Craig & Ryan, all whom are exceptionally knowledgeable in their chosen areas. 5 star process from a 5 star agency. Couldn’t be happier.
PERFECTION
TRACY JOHNSON AND HER TEAM ARE THE VERY BEST REAL ESTATE COMPANY I HAVE EVER DEALT WITH. THEY ARE SECOND TO NON, . I CANNOT FAULT THEM IN ANY WAY, THEY WORKED TIRELESSLY ON MY BEHALF, TO BRING THE SALE OFF MY PROPERTY TO A CONCLUSION, WAY, WAY BEYOND , WHAT YOU WOULD EXPECT FROM A REAL ESTATE COMPANY. THEY WERE ALL MARVELLOUS, AND I CAN NEVER THANK THEM ENOUGH FOR THE WORK THEY DID ON MY BEHALF. ANYONE LOOKING TO ENGAGE THE SERVICES OF A REAL ESTATE AGENT, LOOK NO FURTHER!! THANK YOU TRACY AND EVERYONE INVOLVED IN THIS DIFFICULT SALE.
Very Impressed
I thought Estate Agents were all the same and just rely on RightMove/Zoopla. I was on with another company, and after months I gave up and tried J+J. Photos looked amazing and we had an offer for the asking price within 2 weeks. Kept in the loop after bid accepted as well; very impressed.
Amazing Company!
Amazing Company and incredible service from the get go! Our house was previously listed with another agent who were just awful, we removed our property with them and listed with Johnson & Jones who gave us 10 out 10 service from the get go, they kept us in the loop with every enquiry and query that was raised and supposed us the whole way through our sale. Will 100% be using these guys in the future.
Professional Service
Most Estate Agent state that they will give you a personal service, but this isn’t always the case and when you find out it’s often too late. You then suffer the frustration of poor service and maybe even a lost sale. Tracy and her small united team provide a personal service that is second to none. They go the extra mile by professionally progressing issues with all contributors in the chain to progress a timely sale.
Best managing agents!
They have managed my property for 8 years. Fantastic team!
Amazing Team!
You and your team have been amazing, I wish the letting agents I had in Hayward’s Heath were half as good as you guys.
Brilliant Estate Agent!
brilliant estate agent. Craig and Ryan are really helpful and very professional, would rate them very highly above any other estate agent.
Five Stars For First Purchase!
I recently bought my very first property and naturally, given it's a big step, it was difficult to choose a property and to navigate the potential pitfalls and hurdles. I was lucky enough to work with Craig, who from the get-go was approachable and helpful - at the first property viewing he was clear and impartial without any hard sell. I never felt hurried or pressured, and Craig was happy to answer as many questions as I (and my parents) had at any time. I felt that I was in safe hands and could trust Craig's input and support. Throughout the process Craig was happy to go the extra mile to follow up with any parties if there was any delay and literally even drove a few miles out of his way to deliver the keys to the property on completion. Many thanks to Craig to helping make my dream to own my own property a reality.
Excellent Service - Special Thanks to Craig
I recently bought my very first property and naturally, given it's a big step, it was difficult to choose a property and to navigate the potential pitfalls and hurdles. I was lucky enough to work with Craig, who from the get-go was approachable and helpful - at the first property viewing he was clear and impartial without any hard sell. I never felt hurried or pressured, and Craig was happy to answer as many questions as I (and my parents) had at any time. I felt that I was in safe hands and could trust Craig's input and support. Throughout the process Craig was happy to go the extra mile to follow up with any parties if there was any delay and literally even drove a few miles out of his way to deliver the keys to the property on completion. Many thanks to Craig to helping make my dream to own my own property a reality.
Bar fat the best!
Thanks for all of your hard work while we have been trying to sell. By far the best estate agent out of the ones we dealt with! Thank you, Leon & Katie.
Online or High street
When I was looking to sell my house I considered using an online estate agent - as it seemed like it could really save me money. I asked my friend (a property solicitor) for her advice. She said that when you pay for a high street estate agent it can be worth every penny it costs you - and save you lots of money in the long run. However sometimes it can be a waste of every penny you pay them, if they don’t work hard for you. I am writing this review specifically for those out there making this decision - or anyone looking for an estate agent they can trust… The team at Johnson and Jones were worth every single penny in fees and more. I couldn’t have hoped for a better outcome. Not only did they secure an excellent price on my property (higher than any other estate agent had estimated), they got everything right. Their communication with me was great - letting me know everything I needed to know and updating me frequently. They are excellent negotiators - they increased the price of properties on my road after securing a great offer on mine. They are knowledgable and were able to reassure me and help me through. It was really clear throughout that they wanted to help me and to top it off, they are friendly and kind. Without going into too much detail, this wasn’t my experience of other estate agents I dealt with in this process. You wouldn’t believe the mistakes that were made by the other agents and the relief it was to be able to trust the team at Johnson and Jones. They made the daunting process of selling my house pleasant! That is something I couldn’t have predicted and a real answer to prayer. Thank you Craig, Ryan and Tracy at Johnson and Jones. You really are estate agents who give the trade a very good name! So much thanks from me.
74 PRETORIA ROAD
Best choice we made! Tracy, Craig and Ryan worked miracle's. We had been registered with another estate agent before waking and smelling the coffee. The work that these guy's put in from showing the property to getting to exchange was beyond what was expected. During the process they showed up the other agents in the chain. The personal touch was what was needed to ease a very stressful situation. We would strongly recommend to anyone looking to move!
Aragon Close
I just wanted to say thank you for how much you follow up feedback, interest and communicate all this with me. It is really so helpful and I appreciate the time it must take you to chase people up. Thank you for how you manage everything. It makes such a difference!
Second to none!
Thank you so much for your help and support it has been second to none!
Happy Tenant
I have been renting a managed property through Johnson & Jones for the last three years. It has been lovely working with such a friendly and responsive team. If you are looking to have an agent manage your property I would highly recommend them from a tenants perspective.
Sale of Laburnum Road
Just to say thanks for all your help in selling the house. I really appreciate your upfront approach and honesty. So grateful you pushed on everything.
Heritage House
Would not have found this lovely propery if it wasnt for Tracy and her lovely team. Everyone has been extremly helpful over the past year and very supportive! Thank you for everything x
62 Sandalwood
Just a quick line to thank you and your team for your work in selling 62 Sandalwood Avenue. The sale was completed yesterday without any hitches - indeed the whole sales process was trouble-free. With best wishes, Alan Burditt
miracles do happen
We would like to thank you and your team for all your hard work in selling our house. We thought it was never going to happen but miracles do happen. You have a great team who all conduct themselves in a very professional manner. Well done johnson and jones. Regards paul and jackie sotheron
The Best estate agent in UK
Trash is smart and works so hard to sell my property and she is far much better than solicitors . Even though the solicitors made some mistakes but she is the one who sorted the problem out . Without her help , I could not do it .. I really appreciate all her help and support and I would like to give thanks to all members in this company . xxx
Anyone would be lucky to have your help and suppor
Dear Tracy, You have done so much to help our dreams of owning our first home become a reality. Without you, we really don't think it would have ever happened! You're a star! enjoy a glass or two on us. Thanks again, Ben & Hollie x x
Couldn't have done it without you!!
Tracy and team, what a star you've been supporting me through the mammoth move after 22 years in a home i loved! But we did it and i love my new home even more - Lots to do but hey - I need to be kept busy! Love Yvonne x
Great service
If Tracy was a solicitor, we would have exchanged within a week... Tracy was absolutely brilliant during the process of buying my property, providing constant support to my solicitors and taking initiative to progress the sale. As property management I was very impressed with the J&J marketing; my property was put on the market at 12:00 noon and on the same day at 16:00 I had the first offer. Tenants were referenced, approved and signed the agreement within a week. J&J are a pleasure to work with (I have worked closely with Tracy and Craig) - swift to respond, caring, very polite and friendly, a great team!
Eternally Greatful
We shall be forever eternally grateful for all your efforts regards the sale of our dolls house and purchase of or "dear home". Forever yours, Paulina Bentman & Family.
Sale of Eastworth Road
An enormous thanks to you all for all your hard work on the sale of our house. Faye, Arran, Bea & Gus xxx
Our depart from Church Walk
Thank you so very much for all your help whilst we were trying to sell our house. Few people in your profession have your pragmatic integrity. you kept us sane in the most difficult of circumstances. Thank you! Kindest Regards, Danny and Katherine O'Connell.
Couldn't ask for a better management service.
Have had the guys at J&J managing a property of mine for a couple of years now and they really have taken such a work load off my hands. They really do everything in their power to keep my tenants happy and comfortable in the property and have always made sure that my rent is paid on time, and in full! Nice to see an agent taking such pride in what they do. Would highly recommend them!
